You can use it wet or dry. Dry can be kept in a small bowl for daily access. Wet needs to be a small enough amount they will eat it in 24 hours to prevent a chance of molding. Wet serves as hydration as well as food.

Use distilled or purified water for best results. Add 1 fl oz crystals to 1 gallon of water. Let sit for 4-6 hours. Some water may be left, just run them through a classifier or salad screen to remove excess water. If not used in 24 hours store crystals in a refrigerator.

Yes, we ship insects in bulk #'s to reptile breeders, pet shops, and re-sellers. Bulk counts are 5-10k on most products and are recommended to be marked HOLD FOR PICK UP to ensure live arrival.

Counts are done by a hand sample count on each size and shipping day. Then they are placed on a industrial counting scale with a .01 gram accuracy. Once the standard is reached the scale does the counting based on the multiplier between weight in 1/100 grams and the amount counted out by hand. Then we add weight/count to cover any loss, size difference and shipping due to adverse conditions.

Yes, the description is on the main header menu and the shipping policy on the footer of our store for terms to qualify for the guarantee. We will refund, offer a coupon code, or re-ship depending on the conditions for the loss over the normal DOA due to shipping. We put in extra weight to cover this. Also if the temps are above 95 and below 35 the LAG is void unless you choose hold for pickup to keep the order off the mail trucks.

Smaller quantities on each size may be cupped in a deli type resealable container. Larger quantities will be in bagged and tagged or boxed and labeled. We base this on size and count for shipping healthy feeders to survive the trip and arrive in good shape ready to feed out.

Yes, depending on order and time we do meet people at our local post office if they want to void the shipping cost. You must contact us before you get the shipping notice to qualify.